Terms of Service

Last Updated: October 18, 2026

These Terms of Service ("Terms") govern your use of the DigitalNova website at digitalnovastudio.com and any services provided by DigitalNova ("we," "us," or "our"). By using our website or services, you agree to these Terms.

Services

DigitalNova provides:

• Brand strategy and identity
• Website design and development
• Custom web applications
• Website hosting and maintenance
• Search engine optimization and AI search visibility
• Paid advertising management
• Workflow automation and AI integration
• Consulting related to any of the above

The scope, price and schedule for each client engagement are defined in a Statement of Work ("SOW") signed under our Master Services Agreement. Where these Terms and a signed SOW or Master Services Agreement disagree, the signed document controls.

Payments

Payment amounts and due dates are set out in each SOW. Bank transfer carries no surcharge. Card payments carry a 2% surcharge, which is within the limit Colorado law allows. Advertising spend, software subscriptions, domains and other third-party costs are paid by the client directly to the provider unless the SOW says otherwise.

Cancellation and Refunds

• There is no minimum contract term.
• Either party may end an engagement at any time by written notice, including email. No notice period is required.
• Monthly services are billed in advance. When a monthly service is cancelled, no further payments are taken and the service continues through the end of the period already paid for.
• Payments for work already performed are not refundable.
• Deposits are non-refundable once work has started.
• If DigitalNova ends an engagement, you are refunded for anything you have paid for that has not yet been delivered.

Scheduling and Appointments

When you book a consultation, discovery call, or appointment through our website, you agree to provide accurate contact information. By submitting your phone number through our booking form, you consent to receive transactional SMS messages related to your appointment (see SMS Terms below).

SMS Terms of Service

By providing your phone number when booking an appointment with DigitalNova, you agree to the following:

• You consent to receive automated transactional text messages including appointment confirmations, reminders, rescheduling notifications, and missed appointment follow-ups.

• Message frequency varies based on your appointment activity, typically 2-5 messages per appointment.

• Message and data rates may apply depending on your mobile carrier and plan.

• You can opt out at any time by replying STOP to any message. You will receive a single confirmation message and no further texts.

• Reply HELP to any message for support information.

• Text messaging is not required to use our services. You may book appointments without opting into SMS by emailing hello@digitalnovastudio.com.

• We are not responsible for delayed or undelivered messages due to carrier issues or device incompatibility.

• Your phone number will not be shared with third parties for marketing purposes.

For questions about SMS messaging, contact hello@digitalnovastudio.com.

Intellectual Property

All content on digitalnovastudio.com, including text, graphics, logos, and design, is owned by DigitalNova and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

Client Work Product

Once a project is paid in full, you own the deliverables we created for you, including brand assets, design files, content, and source code, and copyright in that original work transfers to you. You receive every source file, and nothing is licensed back to you. Until final payment, the work remains DigitalNova's. Work delivered under a monthly service becomes yours when that work is paid for.

Advertising accounts, analytics properties, business profiles, and similar accounts created for you belong to you. When an engagement ends, we remove our own access and leave those accounts in your control.

Third-party items such as fonts, stock media, and software remain under their own licenses. We may show completed, publicly launched work in our portfolio unless you ask us not to in writing.

Third-Party Links

Our website may link to third-party sites. We are not responsible for the content or practices of those sites and recommend reviewing their terms and privacy policies.

Limitation of Liability

DigitalNova provides its website and content "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim related to our website shall not exceed the amount you paid us in the preceding 12 months.

Indemnification

You agree to indemnify and hold DigitalNova harmless from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

Changes to These Terms

We may update these Terms from time to time. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.

Contact

Questions about these Terms? Email us at hello@digitalnovastudio.com.